FAQs


IS THIS WEBSITE SECURE?

Security is absolutely crucial to our company. All of our orders are processed through a secure, PCI compliant network. Protect The Innocent uses Stripe and PayPal as our PCI Compliant Merchant Account Providers. We can't see your credit card information and would never share it with a third party. 

Furthermore, our site is protected and verified by McAfee Security to ensure that your information remains secure and encrypted.

WHAT ABOUT YOUR PRIVACY POLICY WITH INFORMATION OTHER THAN CREDIT CARDS?

Protect The Innocent will never share your information with any third party. Who is a third party? Well, the first party is you, and the second party is us. A third party is anyone other than us and you.

WHEN WILL MY ORDER SHIP?

Our team at Protect The Innocent will ship orders out as soon as possible. This usually takes 1-2 business days. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Since many of our products ship internationally, please allow 15 to 25 business days for delivery of your items. Due to high demand, our carrier may take longer than the estimated delivery time to deliver our items to you. Additional delays may occur due to weather conditions, holidays, etc.

Many of our items will arrive sooner than 15-25 days. If you are interested in the shipping time for an order, please reach out to support@protecttheinnocent.com and we will let you know if it is currently here in the U.S.

HOW CAN I TRACK MY SHIPMENTS?

Tracking information will be sent to you automatically once the order ships. Please feel free to email customer service at support@protecttheinnocent.com for any package tracking related questions.

CAN I MAKE CHANGES TO MY ORDER?

If you'd like to request a change to an order, please contact us ASAP. Orders are processed throughout the day and once an order has been shipped, we can no longer make changes to it or cancel it.

I DIDN'T RECEIVE ANY CONFIRMATION FOR MY ORDER, WHAT'S GOING ON?

If you didn't receive any confirmation email from us it can only mean that you either mistyped your email (for example gnail instead of gmail, gmail.con instead of gmail.com) or used a secondary email and forgot about it. You can contact us with the correct full name you used in your order and we will gladly update your email address and re-send you your order confirmation email. 

MY ORDER HASN'T ARRIVED. WHAT SHOULD I DO?

Check your email for a shipping confirmation. If you don't see anything, send us an email at support@protecttheinnocent.com and tell us your order number. We’ll help you figure out what happened with the order.

MY ORDER ARRIVED INCOMPLETE OR DAMAGED:

We're very sorry for any inconvenience you may have experienced by receiving your order damaged. Customer satisfaction is very important to us so all you have to do is contact us and we will send you a new order as an apology. Just send us an email at support@protecttheinnocent.com and tell us your order number, and we’ll help you out.

I RECEIVED MY ORDER BUT IT IS MISSING ONE ITEM:

Due to high demand we constantly have to update our inventory therefore if there are different items in a single order we ship the available items first and then ship the rest separately when our inventory is updated.

I WOULD LIKE TO RETURN MY ORDER:

You can return your order up to 30 days after it arrives to you. If you would like to return all or some of your products, send us an email at support@protecttheinnocent.com.